Nashville, TN
The Summit
Join us this April in Nashville
Tickets are $3,000 per person and will go on sale January 28 at 1pm EST for both Summits. Your ticket includes training, education, food, drinks, and entertainment throughout the experience. Travel and accommodations are not included—however, the team at the Four Seasons Hotel Nashville will be able to offer the best available rate as listed online at the time of booking. Please note that Summit is designed as a one-time experience and is open to first-time attendees only. We ask that previous attendees make room for those who have never been.
Day One (sample agenda!)
8am
Check-In and Welcome Breakfast
9am
Session 1: Building Your Team
- Hiring the Right Team
- The Transformational Power of a Daily Huddle
- Normalizing Feedback
- Q&A with Will Guidara
12pm
Lunch
1pm
Session 2: Pursuing Connection
- Earning Informality
- Vulnerability in Service
- Athletic Hospitality
- Q&A with Will Guidara
3:30pm
An Exercise in Creativity
5pm
Break
6:30pm
Dinner, Drinks, and Live Music
Day Two
8am
Breakfast
9am
Session 3: Making Magic
- Interrogation of the Guest Journey
- Dreamweaving
- Pattern Recognition and Recurring Moments
- Q&A with Will Guidara
1pm
Departure
With optional lunch to-go!
January 28
Summit Ticket Sales
A quick PSA about ticket sales! We want to give you a quick peek behind the curtain to help set expectations going into the ticket-buying experience. We’re truly grateful for your enthusiasm, your patience, and your belief in what we’re building.
They sell out fast — but don't give up
Because the Summit is intentionally small, when tickets go on sale there are usually more people clicking “add to cart” than there are tickets available. In practice, that often means an instant sell-out. It really can come down to being a millisecond faster on the button. One thing to know: tickets are held in carts for up to 8 minutes. So if you see “sold out,” it’s worth hanging tight and refreshing — occasionally a few tickets will reappear if someone doesn’t complete their purchase.
Sorry... no special requests
We’re not able to reserve tickets, create holds, issue invoices, or manually add registrations once the sale begins (and we don’t hold back tickets for later release or special requests).
The Waitlist
If tickets sell out, the waitlist is the only way they’ll be re-released in the event of cancellations. It's worth adding yourself to it — there is always some movement on the list.
Please be Patient
Because we receive an unusually high volume of messages on sale days, it may take us some time to respond. We promise to read and respond to every note — but in most cases, the status of ticket availability won’t change, and the waitlist is the best next step. Our team will be standing by to help however we can and will be keeping a close eye on the waitlist. If any tickets open up, we’ll reach out in the order names were added: fairly, thoughtfully, and as quickly as possible.
FAQs
Still have questions?
You're welcome to reach out to our team. We'd be happy to answer any questions you have.